Using the Equalize commandHave not received enough information on the goods to make a decision 16 % The goods the expensive in comparison with alternative 15 % Have not received the information or the goods, satisfying to needs 13 % Could not hear opinion on the goods from other buyers 12 % Process took away too much time 11 % Should load the special software 11 % 10 % were difficult to operate pages of a site Process was too confused 8 % There was no fresh information on the goods 6 %
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